Operations Coordinator - Island Resort

Escape the hustle and bustle of city life and embark on a unique career journey as an Operations Coordinator at Desa Laguna, a regenerative resort nestled in the pristine Kepulauan Seribu archipelago. This role offers a rare opportunity to blend operational excellence with a deep connection to nature and community. As part of our team, you'll be responsible for ensuring the smooth daily operations of our resort, while contributing to our mission of sustainable tourism and eco-friendly practices.

Desa Laguna is more than just a resort; it's a community-driven initiative that combines luxury with environmental responsibility. Located in the heart of Kepulauan Seribu, our resort offers a serene escape from the urban grind, allowing you to work in an environment that values both productivity and well-being. This is your chance to make a tangible impact on the future of sustainable tourism while enjoying the unique beauty of the islands.

📋 Tanggung Jawab Pekerjaan

• Coordinate and oversee daily resort operations, ensuring seamless guest experiences and efficient service delivery.
• Manage and maintain resort facilities, including housekeeping, maintenance, and guest amenities.
• Develop and implement operational procedures to enhance efficiency and guest satisfaction.
• Oversee staff scheduling, training, and performance management to ensure high service standards.
• Monitor and report on key performance indicators (KPIs) to identify areas for improvement and optimize operations.
• Collaborate with cross-functional teams to ensure the successful execution of resort events and activities.
• Ensure compliance with health and safety regulations, and implement measures to promote a safe and healthy work environment.
• Contribute to the development and implementation of sustainable practices and initiatives at the resort.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in a similar role within the hospitality or tourism industry.
• Proven experience in operational management, including staff supervision and performance evaluation.
• Strong knowledge of resort operations, including housekeeping, maintenance, and guest services.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Proficiency in using operational management software such as Opera, Cezanne, or similar systems.
• Certification in hospitality management or a related field is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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