Customer Service Specialist (Dutch Speaker)

Are you a native Dutch speaker looking for an adventure in paradise? Teleperformance is seeking a passionate Customer Service Specialist (Dutch Speaker) to join our vibrant global team in Kuta, Bali. In this role, you will act as a primary point of contact for Dutch-speaking clients, ensuring their queries and concerns are addressed promptly and professionally. This is your chance to work in a dynamic, fast-paced environment while enjoying the unique culture and beauty of Bali.

As a Customer Service Specialist at Teleperformance, you will be responsible for handling inbound and outbound calls, emails, and chats in Dutch. You will need to possess excellent communication skills, a deep understanding of Dutch language nuances, and the ability to multitask effectively. This role offers a competitive salary and the opportunity to grow within a renowned global company.

Join us at Teleperformance in Kuta, Bali, and be part of a team that values your skills and dedication. We are committed to providing a supportive and inclusive work environment where you can thrive and achieve your career goals.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats in Dutch, providing excellent customer service.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain accurate records of customer interactions using our in-house CRM system.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Participate in regular training sessions to enhance your skills and knowledge.
• Collaborate with team members to achieve daily and monthly targets.
• Provide feedback to management on customer satisfaction and service quality.
• Uphold Teleperformance's values and standards of professionalism.

🎓 Kualifikasi & Syarat

• Native or near-native proficiency in Dutch, both written and spoken.
• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Familiarity with CRM systems and customer service software.
• Ability to work in a team environment and collaborate effectively.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

Lowongan Terkait